Hi Rob, I needed to order some action brackets a couple months ago. I believe I called the number in the 2008 PTG Resource/Directory. Leave a message and keep trying. When I finally reached a "person", the service was courteous and prompt. Tanner ----- Original Message ----- From: "Rob & Helen Goodale" <rrg at unlv.nevada.edu> To: <caut at ptg.org> Sent: Saturday, December 13, 2008 3:54 PM Subject: [CAUT] Young Chang tech support > Hi All, > > I posted this on pianotech but I might as well repeat it again hear. Does > anyone know how to reach tech support at Young Chang? > I need a few parts and I have called several times. No receptionist ever > answers the phone, even if pressing "0" for the operator. I only get the > automated > menu. Then the service dept. phone rings, no one answers, and goes to > voice mail. I leave a message to call back and nothing happens. I've been > trying > for two weeks! > > Sooooo, does anyone have a direct e-mail, a more direct phone number, a > personal address so that I can send a couple of thugs over who break legs > over bad debts for a living? > > As an alternative, I need a lid, a fall board, and a number of keys for a > Y.C. TG-150. If anyone might have a junked out one sitting around who > would be willing to let the parts go cheep I'd consider that as an > alternative. The thing is, the Y.C. warehouse is only a few hours drive > from here and I have to go that way on a trip soon anyway. I was hoping > to just go by and get what I need but I have to reach them and arrange the > pick up first. > > Thanks, > > Rob Goodale, RPT > Las Vegas, NV > > > >
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