Hi Jeannie! I heard back from Kerry Prosser and he gave me the same number you have. He was suprised to hear we're all having trouble getting through. Maybe he gets priority since he sells so many of them! ;>) I hope your snow and cold is better than here. No snow, but it's 4 below with a windchill of minus 25. Better than north of here, however :>) Paul "Jeannie Grassi" <jcgrassi at earthlink.net> Sent by: caut-bounces at ptg.org 12/14/2008 05:09 PM Please respond to caut at ptg.org To "'Rob & Helen Goodale'" <rrg at unlv.nevada.edu>, <caut at ptg.org> cc Subject Re: [CAUT] Young Chang tech support Hi Rob, The number to use is the one listed in the directory: 310-637-2000. Usually there is an automated recording requesting the extension number. Tech support (Derek Conejo) is extension 117. I will say that you just have to be persistent. Although I have spoken to him in person a few times of late, he is elusive at other times (someone else answered once saying he was in but was so busy on the other line returning other calls and she took my name and number). I never heard back from him that time. He suggested I use his email address but he gave me the wrong one; it kept bouncing back. Maybe you'll have better luck: dconejo at yca.com I needed some action bracket replacements and he did send them promptly. So my advice is to just keep trying. Maybe eventually you can wear him down. jeannie -----Original Message----- From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Rob & Helen Goodale Sent: Saturday, December 13, 2008 12:55 PM To: caut at ptg.org Subject: [CAUT] Young Chang tech support Hi All, I posted this on pianotech but I might as well repeat it again hear. Does anyone know how to reach tech support at Young Chang? I need a few parts and I have called several times. No receptionist ever answers the phone, even if pressing "0" for the operator. I only get the automated menu. Then the service dept. phone rings, no one answers, and goes to voice mail. I leave a message to call back and nothing happens. I've been trying for two weeks! Sooooo, does anyone have a direct e-mail, a more direct phone number, a personal address so that I can send a couple of thugs over who break legs over bad debts for a living? As an alternative, I need a lid, a fall board, and a number of keys for a Y.C. TG-150. If anyone might have a junked out one sitting around who would be willing to let the parts go cheep I'd consider that as an alternative. The thing is, the Y.C. warehouse is only a few hours drive from here and I have to go that way on a trip soon anyway. I was hoping to just go by and get what I need but I have to reach them and arrange the pick up first. Thanks, Rob Goodale, RPT Las Vegas, NV -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut_ptg.org/attachments/20081215/1d339e69/attachment.html>
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