[CAUT] Shimming the Steinway Action stack to reach the strings

[David Love]

If the manufacturer refuses to fix it then you lay out the options:  sue the
manufacturer of pay the tech to fix it.   Let them decide.  These problems
are not the tech's problems, he/she can only offer advice and suggestions.
First rule, don't make the customer's problem your problem.  Help them to
find the solution which best suits their needs.  Think of it in terms of
this line:  "Even if you don't use me to fix the problem, here's what I
think you should do."  

 

David Love

www.davidlovepianos.com

 

From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Jim
Busby
Sent: Monday, March 01, 2010 6:20 PM
To: caut at ptg.org
Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings

 

And. if the manufacturer won't fix it? What's next? Maybe a song to go on
YouTube? I can't wait to hear it. <G> 

 

Jim Busby

 

From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of
Jeannie Grassi
Sent: Monday, March 01, 2010 5:14 PM
To: caut at ptg.org
Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings

 

Andrew,

As I mentioned before, if the dealer can't or won't fix the problem, you
have no choice but to go the manufacturer on behalf of the customer or the
customer, in this case the school, can go to the manufacturer itself.  The
warranty on this piano was given by Steinway and ultimately they are
responsible to resolve the problem.  We're not talking about a $15 toaster
here.

jeannie

 

 

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