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<DIV>
<DIV>In a message dated 2/17/06 7:46:36 P.M. Central Standard Time,
jlolson@cal.net writes:</DIV>
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I'm saying
that behind our jests here exist real-life business <BR>quandaries. =
I
seriously think there ought to be a seminar on <BR>dealing with customer
relations in prickly circumstances, because <BR>our livelihoods are, at le=
ast
in part, dependent on how we handle <BR>these situations. You can be=
the
most skilled technician in the <BR>world, but without a modicum of busines=
s
skills, you're -- if <BR>you'll excuse my Latin --
screwed.<BR></FONT></BLOCKQUOTE></DIV>
<DIV></DIV>
<DIV>List</DIV>
<DIV> </DIV>
<DIV>I am scheduled to write another article for the Journal as part of the
Economic Affairs Committee series, and Jeff just gave me a good topic t=
o
write about. But I need your help.</DIV>
<DIV> </DIV>
<DIV>I would like to hear how some of you handle the questions Jeff pos=
ed,
and any other customer relations issue that is not covered in the usual busi=
ness
classes. This could be both at the school and in your private business. You =
can
write me privately or on the list. </DIV>
<DIV> </DIV>
<DIV>We don't want to get to philosophical, or humorous, for fear of offendi=
ng
some of our list members, but a few anecdotes are welcome. </DIV>
<DIV> </DIV>
<DIV>Wim
<DIV><FONT lang=0 face=Arial size=2 FAMILY="SANSSERIF" PTSIZE="10"=
>Willem Blees,
RPT<BR>Piano Tuner/Technician<BR>School of Music<BR>University of
Alabama<BR>Tuscaloosa, AL USA<BR></FONT></DIV></DIV></FONT></BODY></HTML>