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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>List,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Here is Bolduc&#8217;s response. I also
spoke with Bob M. and he said the same thing.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Jim Busby BYU<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

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face="Times New Roman"><span style='font-size:12.0pt'>

<hr size=2 width="100%" align=center tabindex=-1>

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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Michelle Lord
(Les Pianos André Bolduc) [mailto:<st1:PersonName w:st="on">info@pianobolduc.com</st1:PersonName>]
<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, April 06, 2006
8:54 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Jim Busby<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: wood glue question</span></font><o:p></o:p></p>

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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Dear Jim:</span></font><o:p></o:p></p>

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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thank you for your message.&nbsp; We have had exactly the
same problem here and spoke recently with our chemist who produces this
glue.&nbsp; There is no problem with the quality of the glue.&nbsp; You can use
it.&nbsp; Just remove the mold and you can absolutely use this glue.&nbsp;
Maybe the best in the future would be to order smaller quantities depending on
your use.&nbsp; Naturally, this is something we cannot always preview with
exact precision.</span></font><o:p></o:p></p>

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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Sorry for this unpleasant situation but please be re-assured
that our glue has not lost any of its functions.</span></font><o:p></o:p></p>

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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thank you for understanding and thank you also for using our
products.</span></font><o:p></o:p></p>

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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Michelle Lord</span></font><o:p></o:p></p>

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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Director-General</span></font><o:p></o:p></p>

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<blockquote style='border:none;border-left:solid black 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>

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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----- Original Message ----- <o:p></o:p></span></font></p>

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<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:jim_busby@byu.edu" title="jim_busby@byu.edu">Jim Busby</a> <o:p></o:p></span></font></p>

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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>To:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:info@pianobolduc.com" title="info@pianobolduc.com">info@pianobolduc.com</a>
<o:p></o:p></span></font></p>

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<div>

<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Sent:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Tuesday, April 04,
2006 2:34 PM<o:p></o:p></span></font></p>

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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Subject:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> wood glue question<o:p></o:p></span></font></p>

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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have a question concerning your glue (wood). I&#8217;ve
had green mold growing on the last two bottles starting about four months after
opening. It really stinks, too. Does this glue need refrigeration? What is the
shelf life expectancy?<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I bought it from Pianotek and I love the glue but seem to
have this problem. The temperature in our shop is about 70f and the humidity is
very low (25rh).<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks for your help.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Jim Busby <o:p></o:p></span></font></p>

<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=2
  face=Arial><span style='font-size:10.0pt;font-family:Arial'>Brigham</span></font></st1:PlaceName><font
 size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <st1:PlaceName
 w:st="on">Young</st1:PlaceName> <st1:PlaceType w:st="on">University</st1:PlaceType></span></font></st1:place><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>

<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
  face=Arial><span style='font-size:10.0pt;font-family:Arial'>Provo</span></font></st1:City><font
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 w:st="on">Utah</st1:State></span></font></st1:place><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>

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