I sent two e-mails at first, then a third one directly to Lloyd through their web site.  He responded immediately and parts are on the way.  He also said in the future, just fax or call the toll-free number.  They get so many funky e-mails that legitimate ones sometimes fall through the cracks. So, I've learned yet another valuable lesson. Mahalo nui loa! :>)  Paul <table width=100%> <tr valign=top> <td width=40%>Willem Blees <wimblees@aol.com> Sent by: caut-bounces@ptg.org 10/16/2007 12:13 AM <table border> <tr valign=top> <td bgcolor=white> <div align=center>Please respond to College and University Technicians <caut@ptg.org></div></table> <td width=59%> <table width=100%> <tr valign=top> <td> <div align=right>To</div> <td>caut@ptg.org <tr valign=top> <td> <div align=right>cc</div> <td> <tr valign=top> <td> <div align=right>Subject</div> <td>Re: [CAUT] Renner delivery speed question</table> <table> <tr valign=top> <td> <td></table> </table> Did you just leave a message, or send an e-mail? If so, they might not have gotten it, and the order was never sent. Call them, and don't give up until you get a live person on the other end. Willem (Wim) Blees, RPT Piano Tuner/Technician Honolulu, HI Author of The Business of Piano Tuning available from Potter Press www.pianotuning.com -----Original Message----- From: Paul T Williams <pwilliams4@unlnotes.unl.edu> To: caut@ptg.org Sent: Mon, 15 Oct 2007 6:34 am Subject: [CAUT] Renner delivery speed question Hi all, Just a quicky...  I ordered some wippens from Renner three weeks ago and they haven't arrived yet.  Aren't they usually faster than that? Anyone else having longer than usual deliveries from them? (It's for that Steinway B we talked about weeks ago with the "moving capstans" issue.)  Good thing that professor is out for the Semester ;>) Paul <hr>Email and AIM finally together. You've gotta check out free <a href="http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/index.htm?ncid=AOLAOF00020000000970" target=_blank>AOL Mail</a>!