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<DIV>Yes. One dealer I know gives customers a discount (below
market) if they use their store tech. I never referred them
business - if a dealer competes with me for tunings, they don't
get any referrals, period. Stores do silly things that cost them
referrals and technicians. Some things include: demanding a tuning
discount, then not allowing the tech to keep the customer, demanding a tech give
out 2 -3 tuning discounts before he gets a pay tuning from the customer
- delivering pianos to customers un-prepped, one note flat in
pitch, delivering rental pianos un-prepped, flat in pitch,
substituting a crated piano for the floor stock the customer bought,
scheduling delivery at 8am when the movers don't start work till 9am,
badmouthing other techs, badmouthing the PTG, promising to fix items before
delivery and not doing the work, ignoring my recommendation a defective
piano should be returned and selling the piano anyway, trying to sell a
defective piano, knowing it's defective. The way some dealers treat
customers and techs make me wonder if they care about referrals. With
sales a tad slow now, I'll bet some of those dealers regret losing a referral or
two - and it serves them right. </DIV>
<DIV> </DIV>
<DIV><FONT lang=0 face=Arial size=2 FAMILY="SANSSERIF" PTSIZE="10">Bob Maret,
RPT<BR>Piano Technician<BR></FONT></DIV></FONT><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">See what's new at <A title="http://www.aol.com?NCID=AOLCMP00300000001170" href="http://www.aol.com?NCID=AOLCMP00300000001170" target="_blank">AOL.com</A> and <A title="http://www.aol.com/mksplash.adp?NCID=AOLCMP00300000001169" href="http://www.aol.com/mksplash.adp?NCID=AOLCMP00300000001169" target="_blank">Make AOL Your Homepage</A>.</FONT></DIV></BODY></HTML>