While poorly-handled rollouts certainly happen a lot more than they ought to, by no means is it a universal phenomenon. I've seen and participated in plenty of fairly-well- to very-well-handled rollouts of major software upgrades as well as total changeovers like the one we are experiencing here. Paul Bruesch Stillwater, MN <div class="gmail_quote">On Fri, Mar 11, 2011 at 3:43 PM, Israel Stein <<a href="mailto:custos3@comcast.net">custos3@comcast.net</a>> wrote: <blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"> David, And with your words below I agree 100%. The rollout of this new setup was very poorly handled - and had some more thought or effort were put into advance information, justification and tutorials ahead of the rollout, a lot of this hue-and-cry could have been avoided. But, Susan tells me, that this is the way it always happens - even in large corporate settings. The people who have been working with the setup and testing of the system and the executives in charge are so very familiar with it and so sure that its use is easy and intuitive that they can't conceive that someone who comes into it cold wouldn't be able to just pick it up and run with it. Just another very human foible... Israel Stein </blockquote></div>