<HTML>Fred, I started on this more than two months ago, then had to drop it. Your recent appeal got me going again. I will soon be sending you David Porritt's completed Excel spreadsheet that incorporates the Workload Formulas, for the 74 pianos at Millikin University in Decatur, Illinois. Here are the calculated numbers from the spreadsheet, and then a couple of notes and comments. PORRITT SPREADSHEET RESULTS: Number of pianos: 74 Workload: 117.388 Technicians needed: 0.630 Workload factor: 60 Average Condition 1.162 Average Quality 1.154 Average Climate 0.830 Average Age 1.146 Average Usage 0.993 Average Standards 1.473 Uprights 46 Grands 28 NOTES & COMMENTS Of the 74 pianos, 45 are only 3 years old. The number of technician needed is .63, which seems fairly realistic given that, because of budget constraints, many practice rooms and some instrument teaching studios are rated only "fair" in the "acceptable standards" catetgory. In the year 2000, based on 210 work days/yr and 8 hrs/day we had only a .25 full time technician, so .63 would more than double the attention our pianos are getting. The Steinway spreadsheet and the original Guidelines formula both had us needing 1.8 technicians. I don't want to say that is an incorrect number, but it wasn't ever going to happen, either. Thanks for all your work on this. John John Baird, RPT Registered Piano Technician Millikin University Decatur, Illinois</HTML>