<HTML> <HEAD> <TITLE>Re: [CAUT] back duplex</TITLE> </HEAD> <BODY> Well, Lance, you saved= the best for last.  The last sentence of your last message uncovered t= he biggest problem of all - “The dealer is several hours away, out of = state.”  Now, I have worked with a couple of big dealers with Int= ernet sites who were very conscientious.  But I also have seen that, as= a rule, the further the dealer is from the customer, the greater the diffic= ulty of solving problems.  Sometimes this seems to be an exponential re= lationship.  All I can say is good luck to you and the customer.  = I think you both will need it. Ken Z. -- Ken Zahringer, RPT Piano Technician University of Missouri School of Music 297 Fine Arts Bldg Columbia, MO 65211 573-882-1202 cell 573-489-7529 </BODY> </HTML>