<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD><TITLE>Message</TITLE> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2627" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#d8d0c8> <DIV><FONT size=2>That's a very nice touch, Don; I wouldn't have = expected that.  That changes the whole nature of the relationship with the = customer, their technician, and the Kawai MPA.  I hope I get to work with one = someday.</FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>--Cy Shuster--</FONT></DIV> <DIV><FONT size=2>Bluefield, WV</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=DMannino@kawaius.com = href="mailto:DMannino@kawaius.com">Don Mannino</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=caut@ptg.org href="mailto:caut@ptg.org">College and University Technicians</A> = </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, June 15, 2005 = 2:13 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> [CAUT] Shigeru Kawai = in-home service</DIV> <DIV><FONT size=2></FONT><BR></DIV> <DIV><SPAN class=241394617-15062005><FONT color=#000080>-  = First, we strongly encourage the buyers to have their own technician come = visit during that service day, so that the tuner can pick up the specific = regulation and voicing tips that work well with these pianos.  This is a = chance for a sort of "on the job training" session that can really help you all = keep the SK pianos in good shape over the  years.</FONT></SPAN><SPAN class=241394617-15062005><FONT color=#000080></DIV></BLOCKQUOTE></FONT></SPAN></BODY></HTML>