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<font size=3>At 06:36 PM 3/25/2005, you wrote:<br>
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<font size=3 color="#000080">Jim,<br>
</font><font size=3> <br>
</font><font size=3 color="#000080">This should not happen. Please
record the serial numbers and report them to the Kawai service
department. They will pay you to repair these pianos. You
should steam then ease the affected keys.<br>
</font><font size=3> <br>
</font><font size=3 color="#000080">If these kinds of things aren't
reported, we have no basis for complaining to the factory, so it really
does help for you to report the problem and get it fixed right away.<br>
</font><font size=3> <br>
</font><font size=3 color="#000080">Don Mannino RPT<br>
Kawai America</font></blockquote><font size=3><br><br>
Now that's service support.</font></body>
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