<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2600.0" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Michelle-</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Yesterday I ran into my = customer who has a new Steinway vertical, and he threatened to call for a tuning appointment. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Now that you have been shepherdess of a = flock of S & S verticals for 3 years, would you please honor us with your = wisdom on this topic?</FONT></DIV> <DIV> </DIV> <DIV><FONT face=Arial size=2>Thank you.</FONT></DIV> <DIV> </DIV> <DIV><FONT face=Arial size=2>Ed</FONT> </DIV></BODY></HTML>