<html> <body> Wim - Some of the suggestions you've gotten are easily applied (spot of glue - Jolly; needling front of hammers - Sutton), but some are a bit more extreme, and might cut into your ability to tune your regular quota of 8 (?) pianos a day  8-:)  (the 8 is for my glasses...I haven't figured out how to do a beard yet).    Assuming you try all the quick fixes and the problem remains, what should you do?  First, it would be nice if you had some way of objectively quantifying the ring volume and sustain,  to be able to compare it to other specimens of the same model, so that you could answer your question as to whether this is typical of this model.  Richard Brekne suggested  that reshaping the capo might solve your problem.  Vince Mrykalo suggested sending it back.  OBSERVATION:  This is a 1 (one) year old piano, ..well within any warrantee.   How  would the dialogue read if you try to obtain dealer / manufacturer  input BEFORE  reshaping the capo?   and  AFTER ?   The bubble gum might work best to make you sound relaxed while you're on the phone with Steinway. David Skolnik </body> </html>