<HTML><HEAD>
<META charset=US-ASCII http-equiv=Content-Type content="text/html; cha=
rset=US-ASCII">
<META content="MSHTML 6.00.2800.1170" name=GENERATOR></HEAD>
<BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #fffff=
f">
<DIV>
<DIV>In a message dated 3/18/04 8:14:41 AM Central Standard Time, fssturm@un=
m.edu writes:</DIV>
<BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue =
2px solid"><FONT face=Arial>This particular customer has developed "wrist =
problems" (incipient carpel <BR>tunnel?), and is wondering whether to trade =
pianos or have this one worked <BR>on. So I need to be able to speak with au=
thority and say<BR>a) I can take care of this problem. It will cost $X. Or,<=
BR>b) You are better advised to trade in and get a different piano.<BR> =
; My sense is that $X needs to be in the "up to $500" range. IOW, act=
ion <BR>geometry changes are probably out of the picture.</FONT></BLOCKQUOTE=
></DIV>
<DIV>Fred.</DIV>
<DIV> </DIV>
<DIV>Although I do not have experience with Kawai's particularly, the proble=
m with the customer spending any kind of money is that there is no guarantee=
he'll like the results. It's not that you can't do the job, but even i=
f you got the weight down, he still might not like what he feels. So you're =
either stuck doing more work, without pay, or asking him to spend more money=
, with still no guarantee he'll like the result. </DIV>
<DIV> </DIV>
<DIV>That is why it might be best if you could recommend he consider buying =
another piano.</DIV>
<DIV> </DIV>
<DIV>Just my 2 cents worth.</DIV>
<DIV> </DIV>
<DIV>Wim </DIV></BODY></HTML>