<HTML><HEAD> <META charset=US-ASCII http-equiv=Content-Type content="text/html; cha= rset=US-ASCII"> <META content="MSHTML 6.00.2800.1170" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #fffff= f"> <DIV> <DIV>In a message dated 3/11/04 2:14:00 PM Central Standard Time, Rick.Flore= nce@asu.edu writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue = 2px solid"><FONT face=Arial>Some might consider not knowing what a pitman = is, or not knowing the Steinway spec. for hammer shank distance as a sign of= incompetence.  <BR><BR>Incompetence is a relative term.<BR><BR>Rick</F= ONT></BLOCKQUOTE></DIV> <DIV>You're not suggesting that you think the washer was a comepent repair, = are you Rick?</DIV> <DIV> </DIV> <DIV>Wim </DIV></BODY></HTML>