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<DIV><SPAN class=781234721-13082003><FONT color=#000080>Hi
all,</FONT></SPAN></DIV>
<DIV><SPAN class=781234721-13082003><FONT
color=#000080></FONT></SPAN> </DIV>
<DIV><SPAN class=781234721-13082003><FONT color=#000080>After having =
been
unsubscribed for some time, I thought it might be good to get back on =
this list
and see what's happening. I also wanted to write and let everyone =
know
that Kawai's technical support staff has changed a =
bit.</FONT></SPAN></DIV>
<DIV><SPAN class=781234721-13082003><FONT
color=#000080></FONT></SPAN> </DIV>
<DIV><SPAN class=781234721-13082003><FONT color=#000080>I am in a =
new job at
Kawai that is more aimed at training and education. Instead of =
being in
technical support, I am now in charge of all technically oriented =
training
activities for Kawai. This includes PTG activities, plus our =
in-house
training program, and dealer training.</FONT></SPAN></DIV>
<DIV><SPAN class=781234721-13082003><FONT =
color=#000080></FONT> </DIV>
<DIV>
<DIV><SPAN class=781234721-13082003><FONT color=#000080>Nick =
Gravagne is now in
charge of technical support for Kawai America, so he is the one =
to call if
you need any service problems handled. Nick has been working for =
us since
last October, and over the past couple of weeks he has =
already been
getting settled into his new job as tech support
manager.</FONT></SPAN></DIV></SPAN></DIV>
<DIV><SPAN class=781234721-13082003><FONT
color=#000080></FONT></SPAN> </DIV>
<DIV><SPAN class=781234721-13082003><FONT color=#000080>Kawai will =
be expanding
all of our training activities over the next year, including more
frequent intensive seminars here at Kawai America. The next =
one is
planned for October, although this one is already =
filled.
</FONT></SPAN></DIV>
<DIV><SPAN class=781234721-13082003><FONT
color=#000080></FONT></SPAN> </DIV>
<DIV><SPAN class=781234721-13082003><FONT color=#000080>Our training =
seminar
(called the Shigeru Kawai Technical Academy) is an intensive one
week high-end grand piano regulation and voicing session, in which =
each
participant regulates, tunes and voices a 6' or larger grand =
(hopefully
Shigeru Kawai grands, but we will not always have enough of =
these so
will use Kawai RX-3s a lot) under the tutelage of one of Kawai's =
Japanese
concert technicians.</FONT></SPAN></DIV>
<DIV><SPAN class=781234721-13082003><FONT
color=#000080></FONT></SPAN> </DIV>
<DIV><SPAN class=781234721-13082003><FONT color=#000080>Technicians =
would need
to arrange their own transportation, but Kawai takes care of the hotel =
and
meals during the week seminar. If any of you would like to =
be on the
waiting list for our seminar, please write to me.</FONT></SPAN></DIV>
<DIV><SPAN class=781234721-13082003><FONT
color=#000080></FONT></SPAN> </DIV>
<DIV><SPAN class=781234721-13082003><FONT color=#000080>For my new =
job I will
also be traveling more than in the past, mainly visiting dealers and
presenting local PTG meeting programs, when possible. =
As part
of these dealer visits I will be starting a campaign of teaching dealers =
and
dealer technicians the importance of new piano preparation, and
direct training of store technicians on efficient prep
techniques. If you have any requests along the lines of a PTG =
chapter
meeting, let me know.</FONT></SPAN></DIV>
<DIV><SPAN class=781234721-13082003><FONT
color=#000080></FONT></SPAN> </DIV>
<DIV><SPAN class=781234721-13082003><FONT color=#000080>I look =
forward to seeing
what's going on with CAUT these days!</FONT></SPAN></DIV>
<DIV><FONT color=#000080></FONT> </DIV>
<DIV><FONT color=#000080>Don Mannino RPT, Director<BR>Kawai Piano =
Technical
Education<BR><U>www.kawaius.com<BR></U>dmannino@kawaius.com</FONT> =
</DIV>
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