<HTML> <HEAD> <TITLE>Re: [CAUT] back duplex</TITLE> </HEAD> <BODY> I think that customer = deserves a cash refund, and the “second tech” should be held up = to public ridicule. JMHO. Ken Z. -- Ken Zahringer, RPT Piano Technician University of Missouri School of Music 297 Fine Arts Bldg Columbia, MO 65211 573-882-1202 cell 573-489-7529 On 11/17/04 8:28 AM, "llafargue" <llafargue@charter.net> wr= ote: <BLOCKQUOTE>I was recently called out to a 7’ grand with a buzz.  Names and = brand will be withheld to reduce my stress level.  It turned out to be = the back duplex.  There was so little bearing at the aliquot that the s= trings could be moved back and fourth with a finger nail.  After much s= earching, I finally found, (and a local tech who works on these a lot sugges= ted/confirmed) that when the humidity went up, the strings touching the aliq= uot were raised enough to buzz (at center of piano, around F3).  I call= ed the factory and the tech said, sounds like a bearing problem, plate posit= ion problem, etc.  Send it back, we’ll send another.  I did.=  Then, when the 2nd piano came in, it had the same bearing prob= lem, so I stopped, did not prep, just called the factory.  The dealer t= hen called a second tech out who threaded a strip of felt through the back d= uplex to prevent any ringing at all.  What effect does this have on the= sound, etc.  I figure, if it was designed to ring, it should.  Wa= s this a good solution and an ethical handling of the customer, who paid aro= und $28,000?  Thanks.     Lance Lafargue<SPAN= STYLE='font-size:14.0px'>, RPT LAFARGUE PIANOS <= BR> New Orleans Chapter, PTG 985.72P.IANO <= BR> llafargue@c= harter.net www.lafargu= epianos.com <a href="http://www.lafarguepianos.com"><http://www.lafarguep= ianos.com></a> <= BR> <= BR> </BLOCKQUOTE> </BODY> </HTML>