<html> Hi Jim,            It boils me that here they will spend $20K for a new C2, when the same amount of money will re hammer, and shank, re bush keys and major reg, 6 of their existing pianos, that sorely need the work. I get paid either way since I'm the Yamaha dealer, and the contract tech. So you could say my advice is un biased. They will still ignore it. I'm sorry to hear that they treated you so shabbily, it's their loss. Regards Roger At 12:33 AM 2/6/01 -0500, you wrote: <blockquote type=cite cite>S'okay Roger. It just follows an old Harveyism: "There's never any money for repairing existing pianos, but there always seems to be "found" money for buying more". While I understand *that* part of admin's mentality, I still haven't figured out why I was made the heavy for finding/reporting the problem.UNLESS... since it was not a warranty matter, and I wouldn't stand still for trying to make it one, maybe they thought another tech would go through the motions of "fixing" the piano. Wow, right or wrong, I feel all better now by writing this reply! Thanks! BTW, I'm quite comfortable with the phenomenon you're describing! Jim Harvey Jim Harvey [still trying to figure out admin's rationale on this one] Hi Jim, They will look for an extra $70K or more to replace the piano, and then start complaining about the replacement after a Honeymoon period. That would be par for the coarse, for most Admin. types. Tongue in cheek response. I could'nt help myself. Roger </blockquote> </html>