<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2900.2523" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: = Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=rol= e_document face=Arial color=#000000 size=2> <DIV> <DIV><FONT size=3>  Fred</FONT></DIV> <DIV><FONT size=3>  I whole heartedly agree. Harder to do than say. k= now where I can get some O that thicker hide (skin?)</FONT></DIV> <DIV><FONT size=3>   Dale Erwin</FONT></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size= =2>    Amen. And do try to keep it the piano's fault, not the technician's= , if<BR>possible <g>. Although a good <STRONG><U>thick hide</U></STRON= G> is definitely a must if you do much<BR>concert work. Keep ego to the minim= um, always try to be responsive, roll<BR>with the punches, and take the someti= mes devastatingly negative feedback<BR>with the good - but never take it personally.<BR>    (And to keep from being personally devastated= , insinuate that blame lies<BR>with bad parts, a bad board, a nasty, uncarin= g manufacturer, a hall that<BR>won't pay for the required amount of work, an= d a hall that is an acoustic<BR>disaster <g>. No, not really, but a wee = bit of insinuation never hurt<BR>anyone). <BR>Regards,<BR>Fred Sturm<BR>Univer= sity of New Mexico</FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV> </DIV></FONT></BODY></HTML>