Unless you're qualified, I think you're better off leaving the task of informing said customer about their declining auditory sense to someone in the medical field. I think I would take grave offense if my piano technician presumed to suggest that my hearing was failing! You could, of course, raise your voice a bit as you speak to them--not yelling, mind you!--to perhaps give them or someone (a spouse or other relative) standing within earshot the idea that you believe that this person is a little hard-of-hearing. Try not to make it too obvious. :-) If they say something like "Please don't yell, I'm not deaf!" you could apologize and say "I'm sorry, I wasn't sure" and continue the conversation (normal voice) without missing a beat. You haven't told them you thought they were going deaf.....just planted a seed of doubt. Ron Torrella School of Music ** STANDARD DISCLAIMERS APPLY ** University of Illinois
This PTG archive page provided courtesy of Moy Piano Service, LLC