Sherman Clay, industry, mild scolding

Leonard Childs lenny@mail.stic.net
Wed, 02 Oct 1996 11:56:59 -0500


Larry Fisher wrote:
>
> The collective stories I've got on this end are that Tom Austin, a higher up
> in the SC chain of command, and two others are looking into purchasing 4
> remaining stores [Seattle (Bellingham), Portland, OR., Frisco, and one
> other] as an investment group.  I think the 'ol shark himself, Moe Unis is
> one of the prospective investors.
>
> LA no longer has a SC store.
>
> Eugene, OR a satelite of Portland will be having a big blow out sale with
> two big truck loads of pianos from who knows where, and then close.  The
> remaining inventory goes to Portland, OR.
>
> The SC chain was at one time quite huge, as were many other such chains
> (Western Piano, Wells Music, Jordan Kits, Les Jorgansen, and a big FAT guy
> outa Omaha, etc) around the country.  Pianos aren't at the level of
> importance in the home that they used to be.  Manufacturers have downsized
> or gone out of the business, (RIP Kimball, Aeolian, Falcone, etc) and so
> naturally the dealers will follow.  To blame it on politics is a bit short
> sighted in my opinion.  This trend has been moving in this direction for
> many years.  The dealers that only sell will be suffering the most, if not
> already.  Dealers that have service to bolster their bottom line will fare
> better but will still be needing to trim the fat.  That means that satelite
> stores will become rare, dealer techs will continue to be paid poorly,
> commisions on sales will increasingly become smaller, and piano delivery
> crews will be comprised of sales and service personel, all to help keep
> overhead down, and profits up to support a generally failing industry and
> keep the doors open another month.
>
> I strongly suggest that all techs diversify.  If you're an independant,
> service as many dealers as you can get away with.  The dealer you're
> presently servicing may not like it, but then most dealers don't just sell
> one brand either.  Why should you service just one dealer?   Putting all
> your eggs in one dealer's basket is asking for trouble.  The techs that have
> relied on the conglomerate of SC all these years are now finding out what
> it's like servicing only one dealer.  I don't particularily get along too
> well with the local SC dealer, I think simply because I refuse to give them
> exclusive support.
>
> Learn more about the trade, expand your expertise, become proficient at more
> than just a small handful of aspects of the trade.  The trade as a whole is
> going to see some increasingly tough times ahead.  We could lobby like the
> fishing, mining, farming and  lumber industry does and whine to the
> government for subsidies I guess.........  NOT!!
>
> If you don't already service a dealer, I suggest you talk to one.  Without
> dealers we don't have product in the home.  Yes there's plenty of them out
> there already, but we need to have more product off the sales floor and in
> the home.  Support you local dealer somehow.  Be present during a special
> event like a store sposored concert or sales event.  Help with a delivery or
> two.  Be present on the sales floor to help during high customer traffic
> hours.  If you can't sell the product, mayhaps you could at least keep the
> customer's attention and interest without botching the saleperson's job
> until the salestaff can get to them.  All this at the dealer's acceptance
> and guidance of course.
>
> Some local techs provide a short demo on the piano and it's parts, for free
> to piano teachers' groups and schools (science and music classes).  This
> raises awareness and although it maybe doesn't  generate immediate responses
> and fill your bank account, it will leave impressions on people and have
> long range effects on everything in the industry........ all to everyone's
> advantage.  One dealer calls it beating the bushes.
>
> Expanding your market area to surrounding communities can be very expensive.
> Do so ever so carefully.  After servicing a cultural void, the armpit of
> piano ownership, and my biggest career challenge ever, THE GREAT STATE OF
> WYOMING, I can speak with authority on traveling and tuning.  It was fun
> while I was young, now it sucks heavily.
>
> Finally, a participant or two of this list have found it neccessary to post
> snippy remarks about my posts and perhaps other posts.  Posting snippy
> remarks of this nature, scoffing "publicly", on such a "billboard" forum are
> self supporting.  I try to make my posts somewhat enjoyable to read as well
> as be informative.  It's adds moisture to a very dry subject and can be
> mildly entertaining which is in keeping with the big picture of our
> trade........ entertainment.  If any of you have a problem with my posts or
> anyone else's, (as some of you have) be considerate of everyone involved and
> email me/them privately, (as some of you have) and resolve your needs away
> from the blaring blazing marching band anouncement to the entire list.  We
> may have to meet in person some day ............
>
> If you'll now turn to hymn 226 we'll all stand and sing ..................
>
> Lar
>
>                                                     Larry Fisher RPT
>                 specialist in players, retrofits, and other complicated stuff
>                        phone 360-256-2999 or email larryf@pacifier.com
>          http://www.pacifier.com/~larryf/homepage.html (revised 9/96)
>                          Beau Dahnker pianos work best under waterLarry,

Great job I think I see the "light".

Lenny Childs RPT
San Antonio, TX




This PTG archive page provided courtesy of Moy Piano Service, LLC