Missed appointments

[Ted Simmons]

Hi Bill,
        That's easy.  I tell the dealer that the piano owner must pay me a
service charge to return.  On top of that I add the dealer's charge.  It
has worked O.K. so far.  The dealer has had no problem with that, nor has
the customer.

  Ted Simmons, Merritt Island, FL

>Missed appt's are always a headache I think we all have to live with.
>What I would like to know is how you all handle a missed appt when it is
>a dealer tuning?  This one especially frustrates me as I have already
>lost income on a dealer tuning because I discount the tuning. But then
>to have to reschedule a discount tuning? What do you do?
>
>Bill Stratton RPT
>Salem, Or
>---
> =9C SLMR 2.1a =9C