Dear list: Has any body elses on this list had problems on a fairly regular basis when it comes to getting stuff (particularly hammers)from American Supply? I have three times in this last year ordered hammers from them with special instructions regarding the rake and side angles of complete sets only to receive them bored incorrectly. The first time the samples were sent also so I figured it would be wiser to take the measurements myself and them give them the info by phone so there could possibly be no mistakes...boy was I wrong. Now, I am not one to bad-mouth some body or company so I was just wanting to get a general idea from this body of techs. This happen to anybody else? Is this normal? Am I normal? :-)) Or, am I doing something wrong? I realize that they deal with a large number of orders across the country and possibly around the world but it just seems that I am getting all the "errors". On this last set I asked for the last 8 treble hammers to be bored 2 degrees side angle to the left (like the bass hammers) and instead they were 2 degrees to the right. I gave these specs to the owner on the phone myself and even asked him to repeat it back to me that he understood and he said yes he did. He asked why I needed them bored this way and that 2 degrees wouldnt make any difference. ;-{ I then explained that on this piano the hammer butts and shanks were offset 2 degrees to the right so the hammers side angle has to be 2 degrees to the left to compensate and allow for a straight strike point-is this confusing to anyone? He also said that they don't like to do this and said that I couldn't return them. Well, if they bored them correctly with or without samples that disclaimer wouldn't apply. Am I missing something here? I apologize if this was far off topic, etc., but I need to know if I did something wrong or ???? I am going to call them tommorrow and see if they can't at least send me the last 8 bored correctly..... Thanks for "listening" Greg Torres-mad as @#$%
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