Recently I was called to service a Yamaha Silent Piano, and when I asked if the woman had had any problems with the piano, she mentioned that she found that it missed notes on a soft blow, and she didn't feel that she had the control she might like. These pianos are apparently intended to have a letoff distance of 6-8 mm (1/4 inch or so), in order to allow the silent function to operate correctly. This obviously will create the problems this woman has, without leaving me any way to correct it. If I tell her that the piano is not capable of being properly regulated, neither she, the dealer, or Yamaha will be very happy, yet that seems to be the bottom line here. It seems to me that if there is a performance issue related to this "silent" thing, it would be better to tell the customer up front of the trade offs involved, rather than wait for a problem to develop. Has anyone had this situation arise? Suggestions? Charles Farinella, RPT ----------------------------------------------------------- c_farinella@conknet.com -----------------------------------------------------------
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