Lance, you're so right. I'm not that great with verbal explanations. I do better sitting down, thinking things out, then putting it on paper. I think it *would* sound like I'm making an excuse. Advice noted. Thanks. Ted >> >>Ted: >If I were you, I would print "some" of these responses for your customer >to read. Look at it from her point of view. She just paid to have it >sound good, and it doesn't. It's not your fault and (in my humble >opinion) the only way to stop the poor sounding low bass is to remove the >appropriate hammers! If you just start explaining a bunch of tuning info >to this green customer, I think you risk sounding like you're giving her >a line to defend your inability to tune!! Again, It's NOT YOUR FAULT. >Show her a few comments of other Techs and hope she sees the light. Good >luck my friend, this is one of the harder things we have to deal with. >The sad part is that the customer (due to ignorance) looses. %-(> >Lance Lafargue, RPT >New Orleans Chapter
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