I think of my customers as "Above average" people who understnad the importance of record keeping. I ask (tell) them to maintain a file for the piano. They probably have one for the car -- and actually most of the pianos I service cost as much if not more than most cars. Record keeping is also much like going to the doctor. I have to bring my records with me. I am espically glad that the doctor does not write messages and notes all over me. In the future you will have all your medical records on some kind of micropressor implanted on an ID Card. (Who knows, perhaps we will be able to secure a chip (micropressor) on the piano. From that we will be able to upload and download extensive records.) Garret Traylor Equal Temperament Piano Service Okinawa Japan Associate Member at Large Washington DC Chapter PTG
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