...i've stayed out of this mini-cold war for obvious reasons..not enough= experience yet..but, in my limited experience, I have not left marks inside= pianos..business cards, yes..i have chosen to keep detailed information= and let the customer KNOW that i have this info..i'm of the mindset that it= is MY responsibility as a technician to keep thorough and accurate= records..for example..right now i'm prepping a piano at a dealership for= display..it came shipped in a bad state..poorly regulated, badly out of= tune, that kinda stuff....I feel it is up to ME to keep those records...a= year from now when a customer calls me to tune this same piano, i'll know= EXACTLY what was done to=20this instrument already..perhaps some redundancy= going on here, but it makes me feel better informed for the= customer..they're the ones who are gonna be calling me back, NOT the= dealer....and as for new customers from referrals, they ALL seem pleased= that there's someone *looking after* their instrument..apparently there's= been some damage done around here as far as customer relations are= concerned..and that's where i'll shine in this business FIRST..cocky?..not= really, just confident i'll keep the customers i aquire LONG after the= initial visit..!! =20
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