As a consumer, I am mostly interested in accurate bids. If you offer the promise of a certain result for a certain amount of money, then that result is what I expect for that money. If there are disclaimers or extenuating circumstances, I want to know about them before I commit my money. As a consumer I don't want you to call me to tell me that it will cost more than you contracted for in the first place UNLESS you made that eventuality clear from the start. As a consumer, the fact that you have never had a plate break before doesn't strike me as my problem if you haven't let me know that that is a possibility. I want to know what the possibilities are, what my risk is, and what I will have to pay for all the possible contingencies. That way I can consider what I am willing to risk financially for a proposed result. I may be financially constrained to a certain range. In that case, it is especially important for me to get accurate information from you. If you don't provide me with accurate information, you may be able to avoid the legal responsibility that may ensue from unexpected calamities, but you won't avoid the detriment to your reputation that will ensue. That is a general statement of my policy without taking anyone's side in particular. It is always worthwhile to have a policy to govern one's behavior when the unexpected occurs. You need to share that policy with those with whom you are engaged in business contracts. Then you don't have to wonder what to do when disaster strikes. Your clients will be prepared as well as you are. Bob Anderson Tucson, AZ
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