callbacks

[Phil Bondi]

..hi folks..

..i call all my customers at the beginning of the month that they're due to be
tuned..I have not measured the return rate, but I'm guessing it's around 40%..it
seems(to no one's surprise) that the Grand customers are the ones who are more
apt to be receptive to a regular maintenance schedule..also, the people with
pianos that are less than 1 year old..

..my customers welcome my call, also..even the ones that do not elect to tune
right now..

doing something right?,
Phil