callbacks

[Dan M. Hallett, Jr.]

Dear All:

One thing I've been doing is sto send out an appointment confirmation
card reaffirming the time and date of the tuning. It also invites then
to watch. It also suggests that next year's appointment may be nade at
the finish of the tuning. I answer all questions at that time. the
response has been extremely favorable.
Dan Hallett, Jr. RPT 

Phil Bondi wrote:
> 
> ..hi folks..
> 
> ..i call all my customers at the beginning of the month that they're due to be
> tuned..I have not measured the return rate, but I'm guessing it's around 40%..it
> seems(to no one's surprise) that the Grand customers are the ones who are more
> apt to be receptive to a regular maintenance schedule..also, the people with
> pianos that are less than 1 year old..
> 
> ..my customers welcome my call, also..even the ones that do not elect to tune
> right now..
> 
> doing something right?,
> Phil