At 08:18 PM 8/12/98 -0700, you wrote: >>I believe it is a mistake to allow your customers' requirements to define >>your standards. If you want to climb the ladder in a craft business, set >>high standards. >> >>David McCord Customer's requirements_DO_define direction of repairs. My function is to advise of the options and help THEM make an informed decision. It is their piano - they have the right to decide how for to take it. For instance, I appraised a grand action today. The customer first stated he wanted it "as good as it can get". I quoted him the blanket action reconditioning fee. Through further discussion, we decided on my spending a day on the action and take it from there. He is aware that he may expect more out of it but streamlining the touch will be down the road if requested. I'll give him a call next month when I can book it. If he opts for further improvements, fine, if not; that's OK too. Jon Page Harwich Port, Cape Cod, Mass. (jpage@capecod.net) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~`~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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