Customers and e-mail

[Wimblees@AOL.COM]

In a message dated 98-12-12 09:02:42 EST, you write:

<< Good Morning all.
 
 Yesterday, I received 2 e-mails from customers. One asking for a tuning
 now instead of waiting another month when she's due and another from a
 very satisfied commercial account asking me to explain what the piano
 needed exactly according to my invoice that I left there on Thursday
 (voicing and minor regulating adjustments).
 
 After explaining the procedure ( via e-mail) and the approximate cost to
 the commercial customer, they agreed and we booked a day early next
 month..The residential customer is getting a touch-up on Wednsday.
 
 This seems to be a positive approach to book and explain procedures.
 This isn't the first time I have booked work via e-mail, but it is the
 first time I'm posting it here.
 
 I'm off to put more smiles on more faces!
 
 wishing you all the best,
 
 Phil
  >>


Since I let my customers know they can set up an appointment with e-mail, I
have set up about 15 appointments. Since my web page was activiated, (about 13
months ago), I have had about 12 inquiries about my services. From those
inquiries, I have scheduled several tunings, an appraisal, and I think, a
rebuild job. (it is still pending). 

Willem Blees