Wow, are you ever welcome! Glad to be able to help. Sometimes it's the distance that makes it easier to see things. Steve Yamaha piano service >>> <JIMRPT@aol.com> 06/04/98 04:29pm >>> List; Sometime we all take our tech reps for granted and I am as guilty of this as anyone. Well today I received my comeuppance and some excellent dianostic help from Steve Pearson at Yamaha. I called about a conversion kit I had just installed on a Disclavier and it played like an old player with holes in the tubing...badly in other words. I could not get it to do the things I wanted it too and after an hour was exasparated and had ran out of things to do that I 'knew" would work. So I called Yamahas' "hold for eternity tech help line" and immediately got in touch with Steve. After explaining my problem to Steve he suggested the correct steps to diagnose the problem and they did not work!! After going through several options he asked if all the plugs had been firmly seated...............well of course they had... after all this is not a new thing to me...I know what I am doing. Just to humor him and salve my pride I pressed on all the plugs again and ....SNAP.... one clicked all the way into place. Well of course everything worked as it should and without Steve I still would be working on that thingee. Thanks Steve, I appreciate your patience and forbearance. And to all the Manufacturers' telephone techies THANKS. Jim Bryant (FL)
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