"Danger--Will Robinson !!" >Clyde Hollinger wrote: > >> Friends: >> >> Last Saturday a man called me. He just moved into the area from a large >> city and is looking for an RPT to service his Kawai console, which was >> purchased new 10-15 years ago and hasn't seen a tuner or technician >> since. He's going down the phonebook listings, I gather. He sounds >> like a most exacting person. From his descriptions I suggested the >> piano may need less than $200 of work, including pitchraise, tuning, >> thorough cleaning and a few minor things. >> >> I am used to the normal questions from first-time clients, but this >> gentleman suggested he may want to meet me first and perhaps come and >> see my shop (I don't have any; I work out of my car). I could >> understand that if I were attempting to sell him a major rebuilding job >> for megabucks. He already told me he won't call one other person back >> because the RPT made him feel uncomfortable. >> >> I expect him to call again. Would you take this job? Is this type of >> scrutiny common in some areas? In my 18 years of business I never saw >> anything like it. I have visions of him watching my every move and >> checking every cranny of the piano's interior with a white cloth to see >> if I was thorough enough. >> >> I will appreciate being enlightened. I know not every place in the >> world is as trusting as Lancaster County, and I am careful never to >> betray that trust. Thank you. >> >> Clyde Hollinger, RPT >> Lititz, PA, USA > > > >
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