Dear list, A somewhat vexing problem came up regarding Samick fallboards. I have discovered that most of the seven Samick grands I serviced last month, including the Kohler & Campbell label, have a significant amount of stain or paint that is free to come off on a customer's rug if your're not careful. The area on the back side of the fall board not normally seen, is not covered with the standard polyester finish. Unfortunately the stain or paint used underneath is rather dusty or chalky, and will leave an unsightly line on a light colored rug. When the customer attempts to remove said "line" with standard rug cleaners the problem magnifys. You need not ask me how I know. Apparently a professional rug cleaner will be called to solve this problem, but I suspect a solvent based product will be used. May I suggest that you not set the fall board down on the aforementioned side to prevent such an accident. Since that first encounter I found six more just like it this past month. Thanks Samick. Joseph Alkana RPT
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