refuse or rebuild?

[Alan W Deverell]

Woo... Rob - With respect - If the customer did NOT have any problems
then they would NOT need you or me.

I believe that your/our business IS based on the concept of taking on
customers problems and solving them economically and to the
satisfaction of the customer.

What you or your friend may have meant/intended was:

"Don't allow an "un-defined" or "ill-defined" problem destroy your
business"

Customers NEED help - even if it is to decide NOT to do something -
it's an important part of business education - all-be-it sometimes a
difficult one.

AlanD (who hates to see fallacious QUOTES and MISCONCEPTIONS being
perpetrated even if they have the appearance of loosely fitting the
context)

>-----Original Message-----
>From: owner-pianotech@ptg.org
>[mailto:owner-pianotech@ptg.org]On Behalf
>Of Rob Stuart-Vail
>Sent: Friday, October 09, 1998 8:17 AM
>To: pianotech@ptg.org; tempola@swbell.net; owner-pianotech@ptg.org
>Cc: crb@idir.net
>Subject: Re: refuse or rebuild?
>
>
>I'd just like to add to all this the comment I got from a
>friend a long time
>ago, after I asked his advice about working on a BAD piano:
>
>" Don't let the customer's problem become *your* problem."
>
>Rob Stuart-Vail
>-----Original Message-----
>From: JIMRPT@AOL.COM <JIMRPT@AOL.COM>
>To: tempola@swbell.net <tempola@swbell.net>; owner-pianotech@ptg.org
><owner-pianotech@ptg.org>; pianotech@ptg.org <pianotech@ptg.org>
>Cc: crb@idir.net <crb@idir.net>
>Date: Thursday, October 08, 1998 1:35 PM
>Subject: Re: refuse or rebuild?
>
>
>>
>>In a message dated 10/8/98 12:42:36 PM, tempola@swbell.net wrote:
>>
>><<"Just because a job is not easy doesn't mean it should be
>refused. That
>says
>>
>>something about the people doing it.">>
>>
>>Andy;
>> This may or may not be true. The thing that immediately
>came to mind is
>what
>>Del had to say about this subject and I think it bears
>repeating at this
>>point. (paraphrasing here) " As I get older, I look at each
>job and ask
>>myself, 'is this something I really want to do?', more and
>more often
>lately
>>the answer is no."
>>
>>  So if you don't 'want' to do it the answer should be
>'no'.....it should
>>never be 'yes' just because it 'can' be done.  Now if you
>take the job
>because
>>you need or 'want' the money involved...then you 'want' the
>job. All this
>>"says about the people" making this decsion is that they
>are discerning in
>>what they will and will not participate in........after all
>that is why we
>are
>>self employed...so we can each make these decisions based
>on our 'wants'
>and
>>not the decisions of an employer.
>>
>>  What it boils down to is that we owe our customers our judgement,
>honesty,
>>experience, and skill, when we accept a job and 'not' the
>acceptance of
>every
>>job.
>>
>>Just my view.
>>Jim Bryant (FL)
>
>
>
>