APSCO

[Susan Kline]

Dear Jonathan ---

What you're saying is by no means the worst story to come out of the APSCO
order department. However, don't be hasty. They have a _very_ large
selection of items, and their prices are usually quite low. Their service
often stinks, but with patience stuff will arrive, and with persistence
errors will be corrected. Some things you will find at APSCO and nowhere
else. 

The trick is to be aware that you may have a long wait. Plan ahead. Keep
supplies in stock, even if it may be months of years before you think
you'll need them. 

I don't count on instant service from Renner, either. Some of their more
unusual items have to come from Germany, and it takes time. However, once
again, they have things that no one else carries. I'm glad that they are
there.

I know that you are eagerly awaiting your new tools, but try to keep from
watching the porch like a broody hen ... you'll only get frustrated.
Instead, let the arrival of the order surprise you .... oh, look! What
could that be? Oh, yes, I kind of remember ordering that .....

For rush orders, I FAX or phone Pianotek or Schaff.

Susan

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At 10:59 AM 10/26/98 EST, you wrote:
>Ladies and Gentleman,
>	I thought I would take a brief moment just to address my deep disgust with
>APSCO.  I ordered a "Hale" Rosewood Extension tuning hammer from them.  I
sent
>my letter with remittance almost 2 weeks ago.  According to their book
>keeping, they recieved my check on 10/20.  I called on 10/22 and they said
>that they had recieved my check two days before, but had still not sent
out my
>hammer.  I called today on the 26th to be told: "No, we haven't sent that out
>yet... we only received your check on the 20th."  Then I reminded them that
>they had said that orders would be processed within 24 hrs. as long as the
>check was under $150.  Mine was approx. $100.  She then said "hold on while I
>check on that order".  She then proceeded to leave me on hold for a long
>period of time and then come back to tell me that the reason it had not been
>sent yet was because they had to build the hammer (this took 6 days???).  She
>then assured me by saying that it was all packed and ready to go (what
does it
>mean to me unless it's already on a UPS truck?).  Folks, this is a pretty
>pathetic way to run a business.  I just wanted to share that experience so
>that nobody else has the same thing happen to them.
>I will never, never, never, never order from American Piano Supply Co. Again!
>
>Jonathan Hoover
>
>

Susan Kline
P.O. Box 1651
Philomath, OR 97370
skline@proaxis.com