This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Hi, Roy: I do all I can to avoid no-shows by calling the day or evening prior to = any and all appointments, to insure that I and the client are on the = same page, so to speak. No confirmation, no appointment! If I get an = answering machine, I insist on a callback by the next morning. If I = discover an empty house in spite of my confirmation, I employ a cell = phone to call the customer while parked in their driveway. If there is = no answer, I leave a message on their answering machine or give them = 15-30 minutes to make an appearance. After that, I drive away------ = totally pissed off! If they are a regular client and this is a first offense, I will accept = their apology as part of my "first-time, all is forgiven" policy, = especially if it is due to an emergency. If they are new, I inform them = that an additional compensatory charge will be added to the tuning or = service fee. If they object, I suggest that they find another = technician. I don't want clients who have no respect for my time! = However, the long and short of it is that blown appointments are part of = the business, cost us money and introduce stress into our lives. We = simply must take adequate steps to insure that they remain infrequent = occurrences in our otherwise seamless schedules. By the way, if I must drive 50 miles for a tuning, I prefer to lump it = in with other jobs in the area. At least that gives me something to = possibly fall back on in such cases. David Nadworny Somerville, MA nadlane@earthlink.net=20 Date: Wed, 4 Aug 1999 07:22:51 -0500 From: "Roy Ulrich" <ulrich@rangenet.com> Subject: Re: Let's hear it! Question: How do the rest of you handle "no-shows"? You know, the occasional people that make an appointment 50 miles away and aren't home when you get there? Roy Ulrich ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/f1/e1/72/9b/attachment.htm ---------------------- multipart/alternative attachment--
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