Ed: Thanks for telling it like you experienced it, and for sticking by your guns, even if they do smoke a little! :) I think it's *vitally* important to hear when a corporate HQ refuses needed followup work. That's really bad! The dealer, well, you half expect it, though a really good dealer who cares about his/her image would certainly take care of it. The university we contract with is in a "new piano swapped for biannual sale" program. One year a couple came in from the factory with stripped plate screws and some other problems, but the int'l took care of it. Thanks again, and I hope no one on this list would hold back their experiences. The great thing is, we can learn from how others have handled such problems. Wally Wilson, RPT Ravenswood, WV
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