Friday Cries (not technical)

[Clyde Hollinger]

John:

In situations like this you need to fair to both the customer and
yourself.  It would have been more fair all around to respond, "That
will be fine to move the piano, but I will need to start over with the
tuning.  It's only right that I be reimbursed for the time I've already
spent on the piano."  I probably would have suggested that they can save
some money and your time by leaving it where it is until just prior to
the next tuning, which should be in three months anyway.

Clyde Hollinger

John R Fortiner wrote:
> 
> I thought that I had had just about everything happen to me while tuning
> that I could imagine - "You don't mind if I run the vaccuum?"  Humming
> what the customer perceived to be correct pitch in my ear, and the likes.
>  But, two days ago I was tuning a new YC.  After doing about 3+ octaves,
> the customer came in the room with her husband and said that they had
> decided that they wanted the piano against a different wall - some 20
> feet from its location at the time.  Well, it was their piano so I
> couldn't exactly stop them.  Yes, they did move the piano and then said
> "Hope that didn't raise havoc with the last 1/2 hour of work that you
> have done."  I had to do it all over again , of course, but next time I
> do it for them I'm going to be sure that the instrument is where they
> want it to STAY before I even open the lid.
> 
> John R. Fortiner
> Billings, MT.