new piano pin replacement

[Diane Hofstetter]

Hi Glenn;
  We tried carrying Schuberts in our small shop on the promise from our 
salesman that we would love them, or could return them.  They were AWFUL, 
although beautiful looking.  The only solution is to return it no matter 
what it takes (we loaded ours up in a trailer and hauled them back to the 
warehouse ourselves when the distributor kept dragging his feet about 
picking them up; he kept insisting everyone else loved them! Now we're 
arguing with the distributor about getting our money refunded!)
  It's not only the tuning that will cause you headaches in the long run, 
the action is cheaply made and virtually unregulatable. To try to salvage 
that piano is a no-win situation.  You can only frustrate yourself and get a 
bad reputation.
  I was thinking the other day that even though we still don't have our 
money, it's still a whole lot better not having to see those four pianos in 
our showroom!
  Good luck!
  Diane



>From: "Glenn" <rockymtn@sprynet.com>
>Reply-To: pianotech@ptg.org
>To: <pianotech@ptg.org>
>Subject: new piano pin replacement
>Date: Wed, 23 Jun 1999 21:33:07 -0600
>
>I have a situation and I need some advice.  The small shop I do work for 
>sells Shuberts.  Well, partially from my pleading, he decided not to order 
>any more.  It seems he is stuck with the ones he has.  One in particular, 
>and I talked about this one here a long time ago, will not hold tune.  I 
>recommended he return it to the factory or distributor.  Of course he got a 
>difficult time and it is still here.  The distributor (or factory rep, 
>whatever) told him to get an estimate from "me" for repinning it.  I really 
>don't want to get involved.  The pin torque varies wildly (I don't have a 
>gauge - just feel) and the angle of the pins changes dramatically.  IF the 
>pinblock is not split anywhere I feel it needs reaming before repinning or 
>else I feel the problem will just exist again, only a little tighter.  I've 
>never done this before.  I've restrung two grands and neither involved 
>reaming.  I don't know how well I can do replacing strings with "old" coils 
>on them.  I've never done a vertical.
>
>I told him, after the second tuning, that I never wanted to see that piano 
>again.  Now he wants me to repin a brand new piano.  I was taken back when 
>he and the distributor wanted me to dope it.  Now I think if I do anything 
>I would just rather hit the loose pins with CA and the heck with it.  I 
>feel like an angry bee is chasing me!
>
>Any advice here?  Feel free to throw out estimates numbers (in private 
>emails if that upsets the board).
>
>Thanks,
>
>Glenn.


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