Brian, Exactly! I quote new customers the tuning fee, pitch change fee (if necessary) and per hour for repairs that come up. I typically vacuum easily accessible areas such as around the tuning pins on a grand and the action/keys of an upright. I will let them know I can do a more and recommend it such as pulling the action and general service but it will cost on my hourly repair fee. David I. From: "Brian Henselman" <musicmasters@worldnet.att.net> To: <pianotech@ptg.org> Subject: Re: New Customer Fee Date sent: Mon, 22 Nov 1999 22:47:09 -0600 Send reply to: pianotech@ptg.org > I don't charge more for a new client, just any extra work that's necessary. > If the piano's off pitch, I charge for a pitch raise and tuning. On the > other hand, if a regular client has a piano that has spontaneously swung in > pitch, I wouldn't dream of charging to correct it. > > So in a sense, I give a discount to my loyal regular repeat clients, but I > don't think of it as charging more for new clients. Neither do my new > clients, (because they're going to be loyal regular repeat clients receiving > the same perks one day). > > Make sense? > > Brian Henselman, RPT > Austin, TX > musicmasters@att.net > > -----Original Message----- > From: JIMRPT@AOL.COM <JIMRPT@AOL.COM> > To: pianotech@ptg.org <pianotech@ptg.org> > Date: Sunday, November 21, 1999 6:59 PM > Subject: Re: New Customer Fee > > > > > >In a message dated 11/21/1999 6:18:46 PM, Larry writes: > > > ><< Dear list, > >> Lately I've been considering charging a "New Customer Fee" >> > > > >Larry; > > I agree with Clydes take on this, that is to charge for work that needs to > >be done after explaining what and why. His using the golden rule scenario > >tends to support my feelings here...after all what if the 'new' customer > >decided they need to receive a "new technician discount" ?? :-) > >Jim Bryant (FL) > > > > David Ilvedson, RPT Pacifica, CA ilvey@jps.net
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