Hi Mark, From a previous post someone made: >From various sources: Kent Webb - Kwkeys@aol.com kent_webb@BPAO.com The "you pay for the call" number would be 1(513)576-4633. Baldwin's number is 1-800-876-2976 ext. 8585 There is a phone tree system that I have found a shortcut through. You can hit the 8585 extension for tech service, but this usually gets you a recording. Alternately, you can press 2 and then 1 to access the Acoustic Parts and Service area. Usually I get a hold of Betty Davison, who is a doll. Info on Kent's whereabouts can be gotten from her. Kent's direct extension (4633) usually punts you into his voice mail. At 05:50 PM 11/23/99 -0500, bases-loaded@juno.com wrote: >Does anyone have Kent's email address handy? I have a church with a 1 yr >old 7' Baldwin with bass strings breaking. The retailer has replaced 4 >so far, but 3 more broke in the last month. All break during >performance. The tech for the retailer now has the opinion that because >the piano is not sitting perfectly level ( there is a discernible >"tilt"), the bass strings are under increased tension, causing early >demise. This sounds corny to me, but I would like to check with Kent to >see if there has been a problem with the scaling of the bass in this >series of Baldwins. > >Thanks > >Mark Potter >bases-loaded@juno.com
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