Brian:
I had a similar experience with a Kawai of the same era, but this
was a high gloss model. I was supposed to polish it, but every time I
used my polish (Meguiar's), I couldn't get rid of the cloudy streaks
that appeared. I finally used car wax, but it took hours of tedious
rubbing, and never looked that great. I began to realize that the
finish had deteriorated, and that it wasn't my fault. The piano simply
needed to be refinished. I think your customer's piano is in a similar
condition, and it's not your fault.
Paul McCloud,
inSaneDiego
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