Just wondering if any of you have had service problems with Boston/Steinway parts department . Yep. Any suggestions as to how I can get some kind of response? If Boston parts come from the S&S factory, send a fax. It's the ONLY thing that will be answered...I've been through this before. S&S parts fax # : (718)726-4889 BE SURE to include proof that you are a pro (business card or letterhead), or you'll get a form letter back. They called me "Madam." I think they close at 3pm, but I'm not sure. Karin Schmitt Florida Keys
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