Nossaman writes:
<< I'd tell the customer to expect the pitch raise. That way, If it
proves necessary, you'll have credibility and if it doesn't prove
necessary, you'll have good news. >>
Greetings,
Interesting to read this post this morning. I am just heading out
the door to make a first call to a customer who told me, "We bought this
Kawai grand four years ago, and have moved several times. We never got
around to getting it tuned, ever!"
I explained that the first visit would probably cost twice as much as one
regular tuning, and it would need another tuning before Christmas. She
understood as soon as I used the word "catch-up".
So, we will see how far a new Kawai drops, on its own. This happened
once before, a Baldwin R that hadn't been tuned since new (eight years). It
was over 100 cents flat, and unisons were out by up to 10 cents within
themselves. I did a double tuning and they didn't like the way it sounded
when I finished. <sigh>
Regards,
Ed Foote RPT
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