You need to keep in touch. That seems very inconsistent with a quality manufacturer. You should expect and even demand more consistently high torque readings. On a new piano they should be in the 100 or above range. Don't let them go months and months. You deserve a new piano, if you ask me. I would not want a "new" piano that had a tech pound in the pins to get better torque readings. Ed Tomlinson Portland Oregon Chapter << Specifically my personal piano is a Charles Walter Studio. It is 4 years old. Has a Dampp Chaser since new. It is on inside wall away from heat, drafts, etc, etc. My tuning pins have a torque of between less than 45 in lbs to over 115 in lb. I am concerned about the very low ones of course. I wrote a letter to them explaining the situation and received a telephone call back from them saying they were looking into it. This was in October. Is this normal or should I be doing something to follow up? Any suggestions will be appreciated very much. Terry Jack Asso member >>
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