Dealin with Piano Manufactures

[Greg Newell]

Terry,
    I suggest you follow up. We're all human you know. Perhaps Kevin (Walter)
just has it buried on his desk, or he lost the note, or whatever. I called and
received disposition on a warrantee claim with him in a week or two. Give him a
call.
Greg Newell

Terry L Jack wrote:

> Hi list,
>
> On the 6th I posted a question about how to get a piano manufacture to
> follow up to my inquiry and I did not get any comments.  Going by my limited
> experience with this group that seems a bit odd as usually we all have lots
> of comments about everything!  *big grin*
>
> Did I touch on a taboo subject? In case it is not I will repost the general
> jist below:
>
> Specifically my personal piano is a Charles Walter Studio. It is 4 years
> old. Has a Dampp Chaser since new. It is on inside wall away from heat,
> drafts, etc, etc.  My tuning pins have a torque of between less than 45 in
> lbs to over 115 in lb.  I am concerned about the very low ones of course. I
> wrote a letter to them explaining the situation and received a telephone
> call back from them saying they were looking into it.  This was in October.
>
> Is this normal or should I be doing something to follow up?
>
> Any suggestions will be appreciated very much.
>
> Terry Jack
> Asso member
> Eugene, OR chapt.