lesson learned

[Maxpiano@AOL.COM]

I get very few callbacks on my work and take what few I do get as an 
opportunity to build good will.  To be sure, with 3211 names in my customer 
file, I suppose I can afford to lose a few, but I try not to.

Several years ago, I tuned a Yamaha console in a church social hall, and was 
promptly called back.  The woman said her daughter, who was a music student 
at the university (and therefore expert) told her "D below middle C was out 
of tune."  When I returned to check it, it was right on.  But listening to 
it, and comparing to the notes around, it was harsh and stuck out.  I voiced 
it down.  In retrospect, though, I don't think I was smart, on leaving, to 
remark to the woman that her daughter ought to learn the difference between 
"tune" and "tone."  I could have imparted the same information without being 
abrasive.  I've never been called to do any more tuning for them.

Bill Maxim